100% wool

Hand wash.
Do not use bleach/whiten.
Do not use a dryer.
Iron maximum of 150 °C.
Can be dry cleaned.

This is a made-to-order product, please allow 1-2 weeks after payment confirmation for shipment.

Exchanges or returns of items are accepted up to 45 days after the date of receipt of the item.

The exchange or return request must be made to the email shop@burelfactory.com.

The product must be sent to the address provided to you in the same conditions it was received and accompanied by the invoice.

All shipping costs associated with the return are borne by the customer.

Once the product is returned, the customer must notify the shipment by email to shop@burelfactory.com, providing the shipping data (tracking number and name of the carrier).
If the order arrives in the same conditions in which it was shipped, and the customer does not wish to exchange for another item, the refund process will begin.

The customer will be asked to provide their bank details (IBAN and Bic/Swift). Refunds are made solely and exclusively by bank transfer.

Once the transfer is made, a proof of the transfer will be sent to the customer.

Notes:

Returns:

Returns made to non-EU countries will preferably be made PayPal.

Defective product:

The customer should send a photograph of the state in which the product arrived to shop@burelfactory.com.

Exchange:

The product is only produced/ a new product shipped after payment of costs (shipping/product).

The customer is responsible for the shipping process.