Deliveries from the online store at www.burelfactory.com are governed by the terms and conditions set forth herein, which the Customer agrees to comply with. Trendburel Lda may, at any time and without prior notice, modify all or part of the terms and conditions set forth herein.

Prices and Products

The Burel Factory website is dedicated to the online sale of burel (wool) products within the segments of fabrics, decoration, interior design, fashion, and accessories. The prices shown are in Euros and include VAT at the legal rate in force at the time of purchase, to which the applicable shipping costs will be added, depending on the delivery option chosen by the Customer.

The prices shown are in Euros and include VAT at the legal rate in force at the time of purchase, to which the applicable shipping costs will be added, depending on the delivery option chosen by the Customer.

The prices and specifications of the products contained on this website may be changed by Burel Factory without prior notice.

Deliveries

All orders confirmed by Burel Factory will be delivered to the address specified by the Customer at the time of ordering.

After order confirmation you will receive:

- An initial email informing you that your order has already been collected by the carrier at our facilities.

- A second email will inform you that your order has entered the distribution process. This same email will include your tracking number and a link to follow your order's delivery, with an estimated delivery date.

Shipping Information

We ship worldwide, with some occasional exclusions beyond our control. We hope your shopping experience at the Burel Factory online store is quick, easy, and convenient. If you have any questions, please do not hesitate to contact our customer service at shop@burelfactory.com. Shipments to Portugal and Spain are made via CTT. Shipments to the rest of the world are made via DHL. The shipping cost of your order depends on the destination, as well as the order value and the category of products purchased. In most cases, the price of products shown in the Burel Factory online store already includes shipping costs, except for products due to their volume. This price, plus shipping costs, is exclusive to the online store and cannot be found or used in Burel Factory, Trendburel Ltda. physical stores.

Shipping Costs

Shipping costs may vary depending on the number of items in your shopping cart and their category. Most products on the Burel Factory online store already include shipping costs, except for items with large volumes. This additional shipping cost is exclusive to the online store and cannot be found or used in Burel Factory or Trendburel Ltda. physical stores.

Portugal and Spain

For purchases over R$100, the product price includes shipping (an exclusive service of the Burel Factory online store). For purchases under €100, shipping will cost €7.90.

USA, Canada, Europe

For purchases over €150, we offer free shipping. The product price includes the shipping cost (an exclusive service of the Burel Factory online store). The shipping cost for purchases under €150 is automatically determined in the shopping cart, varying according to the product type and delivery destination.

Rest of the World

Shipping costs are automatically calculated in the shopping cart, depending on the zone, number, and category of items. The prices shown are provided by the carrier and are based on the rates in effect on the date of purchase. Burel Factory, Trendburel Lda is not responsible for these costs. Some countries have customs duties and fees. These costs are not included in the item price or shipping cost and must be dealt with by the Customs office of the corresponding country. Burel Factory is not responsible for these costs.

Complimentary Shipping

Portugal and Spain

We offer shipping to Portugal and Spain for purchases of €100 or more.

United States, Canada, United Kingdom, Europe

We offer shipping to the United States, Canada, the United Kingdom, and European countries (excluding Portugal and Spain) for purchases of €150 or more.

Rest of the World

Shipping prices to the Rest of the World are set based on the rates charged by carriers at the time, and may therefore vary. These rates are beyond the control of Burel Factory, Trendburel Ltda.

Categories Excluded from Complimentary Shipping

Products in the following categories are excluded from free shipping, regardless of destination: Furniture, Wall Art (wall panels), Rugs, Poufs, Benches, and Headboards.

Delivery Times

Burel Factory will do everything in our power to deliver orders as quickly as possible; however, delivery time will depend on the availability of each product.

If the product is in stock, shipping will take place within 1-3 business days.

If the product still needs to be manufactured, the time varies from product to product and the delivery time will be longer. For more information, please check the description of each product.

Please note that delivery times may vary depending on your location.

After your order is shipped, we will send you an email with a tracking number so you can track it and get an estimated delivery date.

Delivery Information

Shipments are made on business days, Monday through Friday, excluding holidays. No shipments are made on Saturdays and Sundays.

Delivery times are the sole responsibility of the carrier and are beyond the control of Burel Factory, Trendburel Ltda. For this information, please contact the carrier listed in the order shipping email.

Burel Factory, Trendburel Lda cannot be held responsible for any delivery instructions that the user gives to the delivery company. If, for example, you ask the delivery company to leave your order in a location other than that indicated at the time of ordering (for example, in a shed or garage, or with a neighbor), we cannot accept responsibility for not receiving the order.