Yes. To do this, you can subscribe to our newsletter through the Newsletter section, which is located at the bottom of the page.

All emails you receive from Burel Factory contain a link to unsubscribe immediately.

All products on display are handmade by Burel Factory or its partners. As such, it is not possible to guarantee that they will always be exactly the same as pictured. Much of the charm and value of these products comes from the fact that the handwork is unrepeatable and unique, as well as the quality of the materials we use.

Yes, this applies when the order has not yet entered the packaging and shipping process. In this case, please request cancellation by sending an email to info@burelfactory.com .

We will exchange it for the correct item as quickly as possible and at no cost to you. To resolve this issue, please send an email to info@burelfactory.com .

We will replace your item as quickly as possible and at no cost to you. To resolve this issue, please send an email to info@burelfactory.com .

Yes. The invoice will accompany your order when it is shipped to the address you selected. Alternatively, you can request your invoice by sending an email to info@burelfactory.com .

Yes. Simply provide the company name at the time of purchase and supply their tax information.

Prices on the Burel Factory online store are displayed in Euros (€), which is the currency in which all orders are registered and payments are made.

Burel Factory will do everything in its power to deliver orders as quickly as possible; however, delivery time will depend on the availability of each product. If the product is in stock, shipping will be done within 1-3 business days. If the product still needs to be produced, the time varies from product to product and the delivery time will be longer. For more information, please check the description of each product.
Please note that delivery times may vary depending on your location.
Once your order has been shipped, we will send you an email with a tracking number so you can track it and get an estimated delivery date.

Shipments to Portugal are made via CTT (Portuguese postal service), while shipments to other destinations are made via DHL. Delivery time for parcels to Portugal is generally one business day. For shipments to other destinations, delivery time varies depending on the destination country.