The online store on the website www.burelfactory.com is governed by the following terms and conditions, which the Client undertakes to comply with, and Burel Factory may, at any time, amend, in whole or in part.

WEBSITE’S OWNERSHIP

Trendburel, LDA

Taxpayer Number: 510415644

Casa das Penhas Douradas

Penhas Douradas

6260-200
Manteigas – Portugal

PRICES AND PRODUCTS

All the products displayed are handmade by Burel Factory or its partners. As such, we cannot guarantee that they will always be exactly the same as depicted in the image. Much of the charm and value of these products comes from the fact that the handmade work is impossible to duplicate and unique, as well as the quality of the materials we use.
The prices are presented in euros and include VAT at the applicable legal rate at the time of purchase, to which the respective shipping costs shall be added.
The prices and specifications of the products presented on this website may be changed by Burel Factory, without any prior notice.

ORDERS

To place an order, the Client must follow the usual online shopping process: use the buttons next to each item to select color, quantity and/or size, and proceed to checkout to finalise the order, in accordance with the instructions.

DELIVERY

Many of the products available are produced to order, that is, there may not be previously existing stock and the product will be produced specifically for the Client. As such, delivery is not immediate, and the average delivery time is shown next to each item. If the fabric is out of stock, the delivery time may be extended by approximately 2 to 3 weeks. In this case, Burel Factory undertakes to notify the client in a timely manner.
When products that are in stock, such stock is limited to a certain number of pieces. Their replacement depends on production and may not be immediate.

SHIPMENT

Shipping costs may vary according to the destination, weight, size, and total volume of the order and will always be calculated before the order is finalised.
Shipments are made via DHL, and the transport time varies depending on the country of destination.
If the Client resides outside the European Union, the Client should be aware that the customs authorities in their home country may charge additional customs fees. Burel Factory is not responsible for such fees, that may vary by country.

FORM OF PAYMENT

The Client will be able to pay for the order through Visa, MasterCard and American Express in a fast and secure manner, and without sharing any financial information with the Burel Factory website.

EXCHANGES AND RETURNS

The customer must inform us that they wish to return the product within 45 days of receipt by sending an email to info@burelfactory.com.
For items made to order, returns are not accepted, in accordance with current legislation.
The product must be sent to the address provided, in the same condition in which it was received. The product must be accompanied by the corresponding invoice.
All shipping costs associated with the return are borne by the customer.
Once the product has been returned, the customer must notify us by sending an email to info@burelfactory.com and provide the relevant shipping details (tracking number and name of the transport company).
If the order arrives in the same condition in which it was sent, and the customer does not wish to exchange it for another item, the refund process will begin.
Returns are made using the same payment method.
 

Notes:

Returns made to countries outside the EU shall be preferably processed via PayPal . 

Defective product:

Clients are asked to send a photo of the state in which the product arrived to  shop@burelfactory.com

Burel Factory shall produce and ship a new one.

Burel Factory shall bear the shipping costs.

Exchange:

The product is only produced/sent a new product after payment of the costs (shipping/product).

The client shall bear the shipping costs.

NOTICES

We make every effort to ensure that the information presented is correct and free any typos or errors and, whenever these occur, we shall correct them as soon as possible. If any doubt arises, the Client should contact us via email digital@burelfactory.com .
Due to the type of computer used, colour settings, browser or others, the colours of the images shown may differ from the actual colours. Burel Factory cannot be held responsible for these differences.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All texts and images reproduced or represented on the website www.burelfactory.com are the exclusive property of Burel Factory and strictly reserved.
Any total or partial reproduction of the website www.burelfactory.com or of all or some of the elements included therein is strictly prohibited.

QUESTIONS AND ISSUES

Email: digital@burelfactory.com

Phone: +351 914 322 686