Trendburel, LDA and its subsidiaries respect the privacy of their customers, suppliers, and users of their websites. This Privacy Policy describes who we are, what personal data we collect, how we collect this data, for what purposes we may use your data, how we process it, with whom we share it, how long we keep it, as well as ways to contact us and exercise your rights.

 

WHO ARE WE?

Your personal data will be processed by Trendburel, LDA, legal entity no. 510415644, with registered office at Casa das Penhas Douradas, Penhas Douradas 6260 Manteigas, and its subsidiaries, hereinafter referred to as the “Company”. The Company is responsible for the processing of personal data within the meaning of the General Data Protection Regulation.

For questions related to the processing of your personal data, you should contact us through the following means:

Data Protection Officer: [info@burelfactory.com] Telephone: [+351 914 322 686]

What data do we collect?

The Company processes, among others, the following categories of personal data:

Identification and contact information (name, address, email address and mobile/telephone number)

Bank and billing information.

How do we collect your personal data?

The Company collects your personal data directly from the Customer, namely:

When you register online on our page;

When you place an order for our products or services through our website https://www.burelfactory.com/, our telephone line, or by email;

When you contact us, for any reason, through our website, our telephone line or by email;

When you subscribe to our Newsletter;

When you give us your opinion;

When you use or view our website on the Internet, we use cookies from your browser.

WHY DO WE NEED YOUR DATA?

The Company will process your personal data for the following purposes:

 

Customer and potential customer management.

The processing of your personal data (name, address, telephone number, email) is necessary for the execution of the contract to be entered into between you and the Company in order to deliver your order. If you do not provide your data, we will not be able to provide the requested delivery service. Your personal data, processed on the basis of the execution of a contract, will be kept for a period of 7 years after your last order.

For the same purpose of managing clients and potential clients, clients' personal data may also be processed based on the legitimate interests pursued by the Company, namely for the purposes of litigation management. Personal data processed for this purpose will be kept for the period necessary to exercise the respective rights.

Marketing

The company may process your data (email) to send you information about its products and services.

This data processing will only be carried out with your consent, given when you subscribe to the Newsletter. If you consent, you will receive marketing communications by email. Failure to provide your personal data will prevent the Company from sending you commercial communications. Your data, processed based on your consent, will be kept for this purpose for a period of 7 years after your last request. You may, at any time, object to this data processing by revoking your consent.

Management of complaints and contacts received by the Company.

You can send us suggestions, opinions, or complaints regarding the services provided by the Company via the email address identified above. Your personal data (name and email) will be processed for this purpose based on your consent and the legitimate interests pursued by the Company, namely to process and respond to any contact or request for information and to resolve the situation underlying your complaint. Your data, processed based on your consent and the legitimate interests of the Company, will be kept for this purpose for the time necessary to resolve your issue.

 

Supplier management

The Company may process the personal data of suppliers for the purposes of contract management and litigation. The legal basis is the performance of the Company's contractual obligations and the existence of a legitimate interest on the part of the Company for the purposes of dispute management. The data will be kept for the period necessary for the fulfillment of the contracts and for the exercise of the Company's rights.

The Company's supplier data may be shared with the Company's clients to fulfill legal or contractual obligations.

Will my information be shared with others?

Your personal information may be disclosed within the corporate group to which Trendburel, LDA belongs:

To Third-Party Service Providers/Subcontractors of the Company. Your personal data may be processed by companies subcontracted by the Company, namely for website hosting, email or email marketing (Mailchimp). These companies are only provided with the personal data necessary for the provision of the service in question. Whenever these third parties process personal data on behalf of and for the Company, they will process the data only and solely in accordance with the express instructions given to them by the Company.

Personal data may also be accessed by internal and external auditors of the Company Group, with the guarantee that it will be kept confidential and will not be used for purposes other than the audits.

Payment processing platforms (Stripe and Paypal).

Transportation and delivery service providers (CTT, DHL).

Your personal data may only be transferred to countries outside the European Economic Area that the European Commission considers to guarantee an adequate level of protection. If the third country (outside the EEA) does not offer this level of protection, your personal data may only be transferred to that country if the data exporter and the data importer enter into standard contractual clauses applicable to the transfer, approved by the European Commission.

What are my rights?

Right of access – you have the right to obtain confirmation as to whether or not your data is being processed and, if so, to access your personal data and the information listed in this policy. If you require more than one copy of your personal data being processed, the Company will charge a fee for this service to cover administrative costs;

Right of rectification – you have the right to obtain, without undue delay, the rectification of inaccurate or incomplete data;

Right to erasure of data (“right to be forgotten”) – you have the right to obtain the erasure of your data in certain cases, namely if the data is no longer necessary for the purpose that motivated the collection or processing; if you withdraw your consent and there is no other basis for processing your personal data; and if you object to the processing and there are no overriding legitimate interests that justify it;

Right to restriction of processing – you have the right to obtain the restriction of the processing of your data in certain cases, namely, as a countermeasure to unlawful processing and if you object to the erasure of your data; if the Company no longer needs the data for processing purposes, but they are required by you for the establishment, exercise or defense of legal claims; if you contest the accuracy of the data, for a period that allows the Company to verify its accuracy; and if you object to the processing, pending verification that the Company's legitimate grounds prevail;

Right to data portability – if the processing depends on your consent and it has been given by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format;

Right to object – you may object, at any time, to the processing of your personal data, especially when the processing is carried out (i) for the purposes of the legitimate interests pursued by the Company; (ii) for direct marketing purposes; or (iii) for profiling.

Your requests will be handled with special care to ensure the effectiveness of your rights. You may be asked to prove your identity to guarantee that personal data is only shared with its owner.

Please note that in certain cases (for example, due to legal requirements) your request may not be fulfilled immediately. In any case, you will be informed of the measures taken in this regard within one month of the request being made. If you wish to exercise any of your rights regarding the processing of your data, please contact us:

Data Protection Officer: info@burelfactory.com

Telephone: [+351 914 322 686]

You also have the right to lodge a complaint with the National Data Protection Commission – https://www.cnpd.pt/ .

Can I revoke my consent later?

If consent is legally required for the processing of personal data, you have the right to withdraw it.

consent may be given at any time, although this right does not compromise the lawfulness of the processing carried out based on the consent previously given, nor the subsequent processing of the same data based on another legal basis, such as the execution of a contract or compliance with a legal obligation to which the Company is subject.

If you wish to withdraw your consent, you may do so by emailing: info@burelfactory.com