Burel, 100% wool

Donkey: 13 cm wide x 17 cm tall x 6.5 cm deep (5" x 7" x 3")
Sheep: 14 cm wide x 13 cm tall x 11 cm deep (6" x 5" x 4")
Fox: 13 cm wide x 17 cm tall x 6.5 cm deep (5" x 7" x 3")

Shipments are made within 1 to 3 business days after payment confirmation.

Exchanges or returns are accepted up to 45 days after the date of receipt of the item. Requests for exchanges or returns must be sent to shop@burelfactory.com. The product must be returned to the provided address in the same condition as when received, accompanied by the original invoice and an email confirming the return shipping details, tracking number, and carrier. All return shipping costs are the responsibility of the customer.

If the order arrives in the same condition as it was shipped, and the customer does not wish to exchange it for another item, the refund process will be initiated via bank transfer for EU countries.

Refunds for non-EU countries will be processed via PayPal.

Defective product:
The customer must send a photo of the condition in which the product arrived to shop@burelfactory.com.