Burel, 100% wool and leather

Burel: Brush dry, or wipe with a damp cloth or brush and a small amount of mild detergent.

Leather: Apply a thin layer of leather conditioner and, once dry, brush gently to keep the finish in good condition.

Suede: Use a brush to gently remove any dirt or dust. Brush in the direction of the fabric’s grain to avoid damaging it.

Nubuck: Nubuck cloths are the best option for removing dirt and stains. Wipe in various directions using circular motions and make sure to cover the entire surface of the pile.

Rubber Sole: Wipe away dirt with a damp cloth and carefully dip the sole in a mixture of water and detergent. Use a toothbrush with the mixture to scrub the soles.

Shipments are made within 1 to 3 business days after payment confirmation.

Exchanges or returns are accepted up to 45 days after the date of receipt of the item. Requests for exchanges or returns must be sent to shop@burelfactory.com. The product must be returned to the provided address in the same condition as when received, accompanied by the original invoice and an email confirming the return shipping details, tracking number, and carrier. All return shipping costs are the responsibility of the customer.

If the order arrives in the same condition as it was shipped, and the customer does not wish to exchange it for another item, the refund process will be initiated via bank transfer for EU countries.

Refunds for non-EU countries will be processed via PayPal.

Defective product:
The customer must send a photo of the condition in which the product arrived to shop@burelfactory.com.