100% wool

Hand wash.
Do not use bleach/whiten.
Do not use a dryer.
Iron maximum of 150 °C.
Can be dry cleaned.

This is a made-to-order product, please allow 2-3 weeks after payment confirmation for shipment.

Exchanges or returns of items are accepted up to 45 days after the date of receipt of the item.

Requests for exchanges or returns should be sent to shop@burelfactory.com. The product must be sent to the address provided, in the same condition as received and accompanied by the respective invoice. All shipping costs associated with the return are borne by the customer.

Once the product has been returned, the customer must notify shop@burelfactory.com of the shipment, providing the details of the shipment (tracking number and name of the carrier). If the order arrives in the same condition as it was sent, and the customer does not wish to exchange it for another item, the refund process will begin.

The customer will be asked to provide their bank details (IBAN and Bic/Swift). Refunds are made solely and exclusively by bank transfer. Returns made to non-EU countries will preferably be made via PayPal.
Once the transfer has been made, proof of the transfer will be sent to the customer.

Defective product:
The customer must send a photograph of the condition in which the product arrived to shop@burelfactory.com.

Exchange:
The product will only be produced/shipped new after payment of the costs (shipping/product).
The customer assumes responsibility for all shipments.