Burel, 100% Wool and Leather

Burel: Dry brush, or iron with a damp cloth or brush and some neutral detergent.

Leather: Apply a thin layer of balm to leather and then dry brush gently to keep the finish in good condition.

Suede: Use a brush to gently remove any dirt or dust. Brush in the direction of the grain of the fabric to avoid damaging it.

Nubuck: Nubuck cloths are the best option for removing dirt and stains. Clean in multiple directions using circular motions and make sure to cover the entire area of the fur.

Rubber Sole: Clean the dirt with a damp cloth and carefully immerse the sole in a mixture of water and detergent. Use a toothbrush with the mixture to rub the soles.

Shipping within 1 to 3 business days after payment confirmation.

Exchanges or returns of items are accepted up to 45 days after the date of receipt of the item. The exchange or return request must be made to the email shop@burelfactory.com. The product must be returned to the address provided, under the same conditions as it received it and accompanied by its invoice and e-mail communication of the return shipping data, tracking number and carrier. All return costs are borne by the customer.

If the order arrives under the same conditions as it was shipped, and the customer does not wish to exchange for another item, the refund process will begin by bank transfer to Community countries.

Returns made to non-EU countries will be made via PayPal.

Defective product:
The customer should send a photograph of the state in which the product arrived to shop@burelfactory.com.